
Smart city traffic flow in action — real-time monitoring and analytics help improve safety, reduce congestion, and optimize urban mobility.
Role: Senior Product Designer & Researcher
Tools: Figma, Adobe Illustrator, Include and A11Y Plugin, Miro, Jira
Impact: Streamlined critical alert response, reduced response time by 40%, enhanced situational awareness, improved accessibility, and boosted user satisfaction by 20%.






Delays in detecting and responding to traffic incidents led to worsening congestion and slower emergency response.
Information Overload: Operators struggled with a cluttered interface that displayed excessive alerts, making it hard to prioritize critical situations.
Inefficient Workflow: Operators had to navigate multiple windows to complete essential tasks like creating events and responding to alerts.
Lack of Contextual Awareness: Alerts lacked relevant metadata, forcing operators to cross-reference multiple sources to understand the situation.
Poor User Experience: The interface was unintuitive, requiring multiple clicks to take action on urgent alerts.

Before-and-after: simplified event workflows into one accessible screen, enabling faster, clearer decision-making.

AI-Powered Traffic Alerts: Designed explainable notifications with confidence scores, reasoning panels, and operator controls to build trust and improve real-time decision-making.

✅ Users can create custom templates, copy, save, or delete widgets.
✅ Widgets include recent alerts, planned events, high-priority alerts, device failures, current congestion, and traffic trends.
✅ Enables operators to prioritize and respond to high-priority alerts quickly, improving efficiency and situational awareness.

Widget-based dashboards streamline alert management, enabling operators to prioritize high-risk events and respond faster.
✅ Designed a dedicated SCADA tunnel dashboard with:

SCADA Tunnel Map & Dashboard: Real-time monitoring and control interface for tunnel safety, equipment, and emergency response.
✅ Introduced high-priority alerts for stopped vehicles, ensuring urgent issues get immediate attention.
✅ Allowed users to dismiss or review alerts later, improving workflow efficiency.
📈 Results: 25% increase in task completion, 20% improvement in overall user satisfaction.

Multi-layered alert system with toaster notifications, table view, tooltips, and map interactions to streamline incident response.
✅ Researched competitors (Yunex, Kapsh, Transmax) and redesigned the schematic using Adobe Illustrator.
✅ Improved color contrast, stroke lines, and markers to support WCAG contrast ratios; added redundant cues (icons + labels) for color-blind users.
✅ Integrated the 'Include' plugin in Figma to ensure real-time accessibility compliance.
📈 Results: Improved clarity and inclusivity for visually impaired users.

Schematic map redesign with zoom levels for improved readability and operator navigation.
✅ Designed polygonal schematic areas to help controllers identify devices, alerts, and events even when zoomed out.
✅ Introduced hover rollovers that expand detailed information for alerts, making monitoring more efficient.

Clustering and rollover interactions improve alert visibility, accessibility, and decision-making efficiency for operators managing large transport networks.
✅ Added query suggestions, auto-suggest features, and predictive search to enhance data retrieval.
✅ Benefits: Increased efficiency, improved decision-making, and enhanced overall user satisfaction.

Advanced search with predictive suggestions helps operators quickly locate alerts and events, improving speed and accuracy in critical situations.
📈 Increased efficiency in handling multiple alerts simultaneously.
👍 Higher user satisfaction, with a 90% improvement in ease of use.
🔄 Improved collaboration between transportation authorities and emergency response teams.
♿Accessibility-first redesign (contrast-checked alerts, redundant cues, screen-reader testing) improved inclusivity and reduced training time.
James McGregor (Executive Manager) benefited from an intuitive executive dashboard that reduced reliance on manual reporting, improving decision-making speed by 30%.

Traffic operations control center monitoring live camera feeds and digital maps to detect incidents and manage real-time traffic flow.
Rene Wischusen